Shipping policy

ProtecTour SA provides a digital product in the form of a mobile web app, accessible via our website at https://www.protectoursa.com/. As a digital service, there is no physical shipping involved. This policy outlines the delivery process for accessing our emergency alert web app and related services.

Delivery of Digital Product

Upon successful purchase of the ProtecTour SA emergency alert web app, you will receive an email confirmation containing instructions to access the web app. The email will include:

  • A unique access link or login credentials to activate your account.
  • Instructions on how to use the web app and its emergency alert features.
  • Contact information for our 24/7 Incident Management Centre for support.

Delivery Timeline

  • The confirmation email will be sent to the email address provided during purchase within 1-2 hours of completing your order, provided there are no issues with payment verification.
  • In rare cases, delivery may take up to 24 hours due to technical issues or high demand. If you do not receive your email within this timeframe, please check your spam or junk folder before contacting our support team.

Access Start Date

Access to the ProtecTour SA web app will begin on the specific start date you select during the purchase process. You will only be able to use the app and its emergency alert features from this specified date onward. Please ensure the start date is correctly chosen at the time of purchase, as it cannot be modified after the order is confirmed.

Accessing the Web App

The ProtecTour SA web app is accessible through any modern web browser on a smartphone, tablet, or other internet-enabled device. No physical product or software download is required. Simply follow the instructions provided in the confirmation email to log in and start using the app on or after your specified start date.

Technical Requirements

To ensure a seamless experience, please ensure your device meets the following requirements:

  • A stable internet connection (Wi-Fi or mobile data).
  • A modern web browser (e.g., Google Chrome, Safari, Firefox, or Edge) with JavaScript enabled.
  • A valid email address to receive access instructions.

Issues with Delivery

If you encounter any issues receiving the confirmation email or accessing the web app, please contact our support team at support@protectoursa.com or through our 24/7 Incident Management Centre, details of which are available on our website. We aim to resolve any delivery issues within 24 hours of your inquiry.

No Physical Shipping

As ProtecTour SA’s emergency alert service is entirely digital, no physical items will be shipped, and no shipping fees will apply. Your purchase grants you access to our web-based service starting from the date specified during purchase, upon receipt of the confirmation email.

Refunds and Cancellations

For details on refunds or cancellations, please refer to our Refund Policy available on our website.

Contact Us

If you have any questions about this Shipping Policy or need assistance with accessing the web app, please reach out to us:

At ProtecTour SA, we are committed to ensuring your access to our emergency alert services is swift and seamless, so you can travel South Africa with confidence and peace of mind.